Of note this past weekend at the Innistrad Pre-releases around the country was the number of individuals reporting that they were turned away from their local stores as the stores were at capacity. This was seen by many as a result of the removal of the regional pre-releases held by tournament organizers.

A poster on Reddit by the name "Frothy_Ham" shares a picture of the contents of the care package and the letter from customer service. In the care package was an Innistrad Fat Pack, an Innistrad Intro pack, and an M12 Intro pack.

Source.